1. How to submit a request
Send an email from the address associated with your SMTailor account to support@smtailor.com.
Use the subject “Data deletion – SMTailor”. Include the account email and, if useful for identification, the business/workspace name and whether you want the whole account, one integration or selected data deleted.
Do not send your password, access tokens, payment-card numbers or other information that is not needed to verify the request.
2. Verification
For security, we may ask you to confirm that you own the account or are authorised to act for the organisation. Sending the request from the email address assigned to the account is the simplest verification method.
3. Data covered by deletion
After verification, we will delete or anonymise personal data under SMTailor's control that is covered by the request, including account data, business profiles, projects, uploaded media, generated content and connection data for external platforms, unless continued retention is legally required.
If your request concerns Meta/Facebook/Instagram, it also covers data received through that integration and stored by SMTailor in connection with your account.
4. Data that may need to be retained
Limited records may be retained where required for accounting, tax, fraud prevention, security, legal claims or another legal obligation.
Data in backups may remain until automatically overwritten under the technical retention cycle and will not be used for ordinary service delivery in the meantime.
5. Disconnecting Meta vs deleting data
Removing app permissions in Facebook or Instagram settings may stop future SMTailor access to platform data, but it does not necessarily delete data previously stored by SMTailor.
To have SMTailor-stored data deleted as well, email support@smtailor.com using the instructions above.
6. Timing and confirmation
We process requests without undue delay and within the time limits required by applicable data-protection law. We will confirm completion unless the law provides otherwise or the data can no longer be linked to you.
7. Questions
If you only want to disconnect an integration or delete a specific project rather than the whole account, say so in your message. Questions can also be sent to support@smtailor.com.